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Satisfaction Guarantee

We believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund any eligible fees or commission related to your concern.1 You won't find that kind of promise everywhere—but you will find it here. 

Questions about the Satisfaction Guarantee

We'll refund fees or commissions included in:
Charles Schwab Pricing Guide for Individual Investors

We'll refund the previous quarter's program fee for the following advisory services:

We'll refund fees included in:
The Schwab Bank Deposit Account Pricing Guide

We'll refund fees included in The Charles Schwab Premier Bank Cryptocurrency Account Pricing Guide

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as through Schwab Advisor Network® and Managed Account Select®. The guarantee also does not apply to operating expenses charged by mutual funds and ETFs, or interest paid on margin loans.

If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

You can call a Schwab investment professional 24/7 at 800-435-4000. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

Refund requests must be received within 90 days of the date the fee was charged.

Funds will be credited to the account charged in approximately four weeks of a valid request.

Questions? We're ready to help.

1. **Schwab Satisfaction Guarantee: If you are not completely satisfied for any reason, at your request Charles Schwab & Co., Inc. ("Schwab"), Charles Schwab Bank, SSB ("Schwab Bank"), or another Schwab affiliate, as applicable, will refund any eligible fee related to your concern. Refund requests must be received within 90 days of the date the fee was charged. Two kinds of "Fees" are eligible for this guarantee: (1) "Program Fees" for the Schwab Wealth Advisory ("SWA"), Schwab Managed Portfolios™ ("SMP"), and Managed Account Connection® ("Connection") investment advisory services sponsored by Schwab (together, the "Participating Services"); and (2) commissions and fees listed in the Charles Schwab Pricing Guide for Individual Investors or the Charles Schwab Bank Pricing Guide.

For more information about Program Fees, please see the disclosure brochure for the Participating Service, made available at enrollment or any time at your request. The Connection service includes only accounts managed by Charles Schwab Investment Management, Inc., an affiliate of Schwab. The guarantee does not cover Program Fees for accounts managed by investment advisors who are not affiliated with Schwab or managed by Schwab-affiliated advisors outside of the SWA, SMP, and Connection services.

The guarantee is only available to current clients. Refunds will only be applied to the account charged and will be credited within approximately four weeks of a valid request. No other charges or expenses, and no market losses will be refunded. Other restrictions may apply. Schwab reserves the right to change or terminate the guarantee at any time.